Return & Exchange Policy

01. Transit Damage & Defective Items Exchange

We pack all standing desks with reinforced honeycomb cardboard and corner guards. However, in the rare event that your shipment arrives with outer box damage or internal surface scratches:

• 7-Day Transit Damage Reporting: Please take a photo/unboxing video of the affected part (e.g., tabletop corner or motor casing) and send it to +91 86055 91550 within 7 days of delivery.
• Zero-Cost Express Part Replacement: You do not need to pack up the entire 35kg desk! We will instantly air-ship the specific replacement component (e.g. a brand new tabletop, keypad, or leg motor) free of charge within 24–48 hours.

02. Size, Finish, or Model Exchanges

Ordered a 1200x600mm tabletop but realized your room fits a 1600x750mm? Wanted Frosty White instead of Dark Maple?

We offer size and color exchanges within 14 days of delivery. The customer pays only the price differential between the models, plus a subsidized courier exchange fee (₹500–₹1,200 depending on tabletop size).

03. Condition Requirements for Returns

To ensure eligibility for a full return under our 30-Day Trial Guarantee:

• Product must be in good working condition without severe gouges, intentional wood breakage, or customer drill damage.
• All original accessories (Allen keys, cable clips, power adapter, controller keypad) must be packed into the box.
• Please retain the original packaging boxes for the duration of the 30-day trial period.

04. Reverse Pickup Process

Once your exchange or return is logged, our logistics partners (Delhivery / BlueDart Surface) will attempt pickup within 2 to 4 business days. Please keep the packaged boxes ready near your entrance. The pickup agent will scan and issue a physical or digital consignment receipt.